I was home this afternoon to wait for the cable installer to bring some newer equipment. The order he had with him, sounded different than what I'd discussed with the customer retention person last week. We called and it took 20 minutes or so for her to finish the call she was on and then call me back. We did clear things up and all items were connected. I'm now enjoying the newer access in one part of the house and the new features on the other television. Should be fun to use these new-to-me playthings.
I noticed that during this clarification that I was remaining calm rather than being frustrated by their miscommunication. I credit the cable guy for part of this, as I often mirror emotions from others. He was calm and read his order to me and then asked if I wanted to check by phoning the 'office'. They were all very pleasant even when things were going to be delayed. I was about to ask the guy to head home for the day, when the phone rang and we got the process moving forward again. I felt sorry for him standing there as I waited for the phone to ring -- not sure that I should feel bad, but I felt sorry for him. I was the last appointment for the day, so there was no where else for him to go.
All of this brought to mind a song from which a dear friend had shared a line this week -- so it was already rattling around in my head <smile>. We have the power to decide how we will react and these lyrics discuss that well, even noting that we can have some control over the genetic aspects of ourselves -- something that was part of a lecture delivered in class earlier today. And all of this from a great Canadian band <grin>. Enjoy!
Freewill -- Rush
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