When preparing breakfast today, I looked up and out the kitchen window to see a scene change overnight. To be more specific, a colour change had occurred. I moved the stuff off the porches -- heavy wet slush <sigh>. More fell from the sky as pellets and fluid drops -- way too early for this stuff. Tomorrow is to be 18C, so it will leave overnight. Much has left already, but some shaded areas still had small bits evident.
I also woke to no wifi, tv, phone. I chose to eat and have caffeine and then called again -- had called last night. The person today told me I could connect to internet through an ethernet cable -- a bit confined as it acts like a desktop and no traveling around while reading or talking. The help person then pushed it to Team 2 who have deeper access to the system telling me I'd hear from them by phone call in 3 hours or so. They called after two with an automated voice asking me if the problem was corrected. Still no phone or internet with wifi. So, I had to re-explain the week long issues. The Team 2 person worked to fix the lack of wifi and tv -- successfully so far. The telephone had to be sent to another department as that seemed not to reset. That call might come today and might not <sigh>. About 30 minutes later, I got a call from the provider on the home phone not the cell as expected. It was a survey to tell them how well they did with the call from last night. <big big sigh>. When I hung up and tried to dial out, I got a busy signal instead of a dial tone. <??> A friend called me on the home phone an hour later. So, it is clear the phone can receive calls but still can't make calls. So very goofy.
Latest update -- I got a call from the telephone people on the home phone -- which still receives. Asked if there was a dial tone. I said not last time I checked. Was it a busy signal. Yes. Can you unplug the phone? I then asked that they call me on the cell as had been requested and they could walk me through whatever it is I have to do with the home phone. It was my impression that if I unplugged the phone I was speaking to her on, that the conversation would end. <shaking head> So, I asked if she had that number and she repeated it back to me and we said goodbye. It has been at least 20 minutes with no return call. And no way for me to return her 'private caller' call. I'm about to head to the shower shortly if I don't hear from her. <exasperated loud sigh>
Working with large corporations that charge amazing amounts of money for their services can be challenging when the services don't work. Keeping calm is best but can be a challenge when you hear the same thing over and over and say you've already tried these steps. The 'help' has to stick to the script which wastes everyone's time. It is like a game and I always feel on the losing side as the power is held elsewhere. That side tries to remain upbeat and tells me that things will be fixed and if they aren't I can call again, and again and again. <sigh> The title of a song came to mind with these feelings. Today is the 80th anniversary of the singer-songwriter. So good to have all that great music to get us through life. <smile> Stay safe. Enjoy!
Mind Games -- John Lennon
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