I went to the next city down the highway with a friend today to do some shopping. It was a fun afternoon. In the morning, I finally got a new phone. I've been talking about this for over two years. The process with the cellular provider has been long and frustrating.
When I had been to the store earlier, I received no good answers to my questions. I had decided to call the compay by phone. I made that call earlier this week and opted for the call back option to avoid listening to sad music or marketing messages. That partially worked but the call back began in mid-sentence telling me I needed to call them back.<grump> So, I'd noticed a live chat window when on the company web site a while back. That seemed to be the next best option. I traveled through a number of web site menus to get to the current customer section for cell phones. Up popped the window. I wrote to tell them what I was wanting help with -- phones that fit with my basic plan. I was asked to confirm that I was a current customer. I did. The response was that the chat function was for new customers only. How terribly odd. I was provided with the phone number that would be able to help me. Guess what? That was the same number that just failed at call back. <sigh> I took a wee break and then called the number again. This time I got into a different menu line and was asked to verify I was who I purported to be by letting them push a six digit code to my phone. OK. I typed the code into my handset. That put me through to a live person. Her first action was to tell me she had to verify who I was by pusHing a six digit code to my phone. When I noted I had just done that, she said she had to do it again. Bizarre. I read the number back to her and we were ready to get to my main question about what phones I could upgrade to. Before she went any further with an answer, she noted that since I had opted to have the cell phone bill folded into my local provider bill, she could not help me. But, I could go to the local store -- I noted here that my experience had been less than stellar. She then said I could do this through my cell by going to the web site and doing the upgrade that way. By this point, I had stated several times that my plan does not have data included with it. To go to a website to upgrade would then cost me a ridiculous fee for using data. <sigh> So the store was the only option. She did tell me, though, which three phones I could upgrade to. I looked them up online to read about the specs of each and chose the one that most fit my desired options. All prepped for the store visit.
The next day I headed back to the store and sought out a different associate than I'd been speaking with recently. The person I got had some good people skills, so she was able to help me. They did have the chosen phone in stock. I asked about getting it set up and information transferred from one phone to the next. We made an appointment to ensure there wouldn't be any lengthy waits if I just wandered in one day <smie>. Today was the appointment. Things went very smoothly with the transfer and we got it set up well for easier navigation and use. I got the screen protector installed but there were no cases in stock. That I can get from any of a number of stores or websites. I also plan to get an SD card to store music and photos. So, the store experience today went much better than expected. Cool.
There will be much learning to work with the new phone but it means seeing things differently -- not always a bad thing. <smile> I felt like something had been accomplished today -- something big for a change. A song about this feeling is shared here tonight. Many covers of this one exist. This version is soft and easy -- a relaxed kind of feeling. Keep safe. Enjoy!
Feeling Good -- Nina Simone
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